Free Shipping on all U.S. Continental Orders $50+

 

How is my order shipped? 

Orders will be sent using USPS Priority Mail. 

How long until my order is shipped?

Processing times are approx. 2-4 business days from the day it is placed, the delivery time is on top of this time. During any sales, this processing time can be pushed to 6-7 business days, the delivery time is on top of this time. These times only apply to orders with standard shipping.

Processing times may vary depending on you providing us with incorrect info like an invalid shipping address, a PO box address, or different billing and shipping info. We cannot be held responsible for orders being delayed if proper information is not provided. Orders are never processed or shipped on Saturdays, Sundays, or holidays as we are out of the office. All of these times are regular business hours, Tuesday -Friday 9 AM CST - 5:30 PM CST, excluding holidays.

Local Pickup:

All in store pickup orders can be picked up the day you order, or if ordered on Saturday, Sunday, or a holiday, can be picked up the next business day . You may come to our shopTues-Fri from 10 am - 5:00 pm CST. You may need to call if the door is locked. Please make sure to provide your receipt of purchase and a photo ID.

 

Address for pick up:

4686 Cottage Grove Rd. 

Madison, WI 53716 

 

Order and Address Verification:

Order and Address Verification:

All orders are subject to needing credit card authorization and address verification before they leave our warehouse. We will call and email to make sure all orders are legitimate orders to protect our customers and our company from fraudulently placed orders. You can expect this to happen if you place an expedited order over $200, a standard over $300, or if your billing and shipping addresses do not match. We will not send out your order until we receive verbal confirmation that the order was legitimately placed and is authorized by the card holder.

We will also call and email you if your address is coming up as invalid in our system, or if you provide us with a PO box address and we are not able to send to it. We will not send out your order until we receive a response with a valid address to send your package to.

Eye Candy Beauty + Boutique is not responsible for any lost or stolen packages. Once your order leaves our store, we are not responsible for its whereabouts. If you are a domestic customer and your package is lost or stolen, you must contact us and we will contact our shipping carrier and start an investigation. This can take up to 8 business days to have a result. If the shipping carrier is at fault, a claim will be filed. After the claim is filed by the shipping carrier, it can take 2-3 weeks for the claim to be received by us and for you to be compensated for your lost or stolen package. Packages are insured up to $100.

Please make sure you are providing us with a valid, safe address to have your package delivered to so you can assure its arrival.

If you provide us with an incorrect address and your package is returned to sender, you will be charged the fee from the shipping carrier to get your package back, and a second shipping fee from us to reship your package back out to you with a correct address. We cannot be held responsible for these fees from the shipping carrier.